What are the options available for Customization ?
You can customize by adding Logo to your business account. On adding Logo, when the members of your Organization log in to their respective email accounts, the Logo added by you will be reflected across their accounts.
You can also use the CNAME Records of your domain to customize the URL. The members of your Organization can log in to their mailbox at mail.yourdomain.com.
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Customization
Customize Support as per your business requirements. You can edit and customize the layout of the page. Ticket Statuses Support allows you to assign each ticket with a status, to know how many tickets your team has resolved and how many are ...
Visitor Routing Options
Now, set a criteria for your condition by selecting an option from the drop-down. Do not route - Visitors will not be routed to any Users. Route one by one - Visitors will be routed to the Users one by one, when they are online. Route to First ...
Visitor Routing Options
Now, set a criteria for your condition by selecting an option from the drop-down. Do not route - Visitors will not be routed to any Users. Route one by one - Visitors will be routed to the Users one by one, when they are online. Route to First ...
Team collaboration Customization
Team collaboration customization facilitates options to reorder and organize tabs, file bugs, post a forum topic and upload documents all through an email. The Team collaboration Customization icon is displayed on the right side of the dashboard. You ...
Setting up your Conditions for Customization
Tracking allows the agents to modify and set their predefined conditions for prioritizing the visitors into their dashboard.