What do I do if I receive a 'Login Refused Serial Changed' error message when I transmit to the Central Site?
You may receive this error message if any of the following conditions are true:
Another computer has already transmitted to the Central Site using the specified User ID.
You are transmitting from a newly purchased computer.
RESOLUTION
When you first transmit, Central Site automatically assigns each of your transmitting computers a unique serial number. Central Site uses this serial number to prevent multiple stand-alone computers from transmitting to Central Site with the same User ID. If a user attempts to transmit to Central Site with multiple stand-alone computers using the same User ID, the message Login Refused Serial Changed will appear.
There are circumstances in which users may want to transmit to Central Site with multiple stand-alone computers using the same User ID – for example, the customer purchased a new computer.
To reset the serial number, please call CrossLink Technical Support at 1-800-345-4337 and request that they reset your serial number.
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