Engineered from scratch to be the small business live customer support solution, Zoho SalesIQ comes chocked-full of powerful features that will launch your customer support into the stratosphere.

Zoho SalesIQ enables you to identify your website visitors as follows:

1. Chat with multiple customers, from different websites, departments or even companies from the same easy-to-use dashboard.
2. Robust in-chat features for you and your customers: two-way file sharing, IP block spammers, ability for your customers to e-mail themselves transcripts
3. Canned messages to swiftly handle common questions and scenarios and save more of your valuable time
4. Customer Support's Crystal Ball: gaze into the future and see what your customers type as they type it and magically make custom solutions appear before they ever hit submit
5. Transfer chats to the best-equipped agent
6. Create roles and allow supervisors to monitor chats to ensure consistent customer support, with the ability to step in and help when needed
7. Powerful pre-built reports, detailed agent's performance reports, and daily statstics delivered straight to your inbox
8. Collaborative customer support: inter-agent chats, portal wide discussions... unleash the synergetic muscle of your entire team.
9. Jabber/XMPP support: chat wherever and whenever from Jabber protocol supported chat apps on all your mobile devices
10. Easy-to-use, to setup, and to customize