What happens to an activity if I change my record ownership?

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• What happens to an activity if I change my record ownership?

  If you change the owner of the records (leads, clients, companies, etc.), all the open tasks/events are assigned to the new record owner.      

• Can I change the ownership of the folder?

  Only users with administrator privilege can change the ownership of the folder. To change the ownership of the folder follow the simple steps mentioned below: Login as administrator in document management. Click Settings icon at the top-right corner ...

• Visitor Activity

  The activity performed by the visitor like Visits, Pages Accessed, Frequency of the visitor, and Source of each visit can be viewed here.   You can view the visitor activity for a period of time by choosing a range in the calendar. Click on the ...

• User Activity Ratio Report

  The User activity ratio report lets you view the aggregate time your users spend chatting with visitors against time they sit idle. You can filter this report by department, or view all of your departments together to see the overall activity ratio ...

• User Activity by Hour

  On the left you will see a graph of User Activity by hour. This report lets you see which hours of the day this particular agent is busiest, displaying the number of visitors they both Attended Online and Closed for each hour.