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Enable the Configured Department
You can Renable the configured department in Zoho SalesIQ at any time on need after disabling it. Click "Settings". In the "Departments" section, click on the department name. Click the "Enable" button on the right top corner.
Department Based Email Settings
Department settings configure the e-mail communications. Your SalesIQ can automatically send, to keep you, your agents, and others in your company informed of important data from your live support chat operation. Go to "Settings". In the "Department" ...
Add a new department
Click on the "Settings". In the "Departments" section, click the “+ Add” button. Add the Department name and description. Choose whether this department will be "Public" or "Private". Add users to the department by selecting the user from the display ...
Associate User to Department
Click on the "Settings". In the "Users" section, click an user’s name to view his/her details. Click "Edit" at the top right, to view and edit an user's details. Scroll down to the "My Departments" section and choose from your department list which ...
Can I delete a department?
No, you cannot delete a Department. However you can disable it in the department's detail view page. Also to stop fetching e-mails to the department you intend to disable, follow the steps mentioned below: Goto Setup>Mail Settings>Mail Server ...