In the My Chats view, you can see all your active chats with visitors. When you are engaged in more than one chat at the same time, the chat window neatly organizes your active chats into tabs.
If you are on another page in your SalesIQ, you will know if you have active chats by looking on the left hand navigation and seeing Chats under the Visitors moduleāa number will be displayed next to Chats, displaying how many active chats you currently have.