What is Visitor Routing?

What is Visitor Routing?

Now you can separate and route the visitors to specific agents using the Visitor Routing option, you can set specific filters for the visitors by setting different rules and route the visitors to different agents.

For example, if your major customers are from United States and you wanted to assign two specific agents for the country, then you can set the filter and assign your agents. The visitors visiting from United States will only be routed to the two specific agents.

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    • Visitor Routing Options

      Now, set a criteria for your condition by selecting an option from the drop-down. Do not route - Visitors will not be routed to any Users. Route one by one - Visitors will be routed to the Users one by one, when they are online. Route to First ...

    • Visitor Routing Options

      Now, set a criteria for your condition by selecting an option from the drop-down. Do not route - Visitors will not be routed to any Users. Route one by one - Visitors will be routed to the Users one by one, when they are online. Route to First ...

    • What is the Order of Visitor Routing?

      The rules follow a top-down execution method, whichever rule first matches the visitor criteria will be executed. You can rearrange the rule order by Dragging and Dropping the rule (Top-Down, Bottom-Up).

    • How to delete a Visitor Routing Rule?

      To delete a rule, click on the X symbol in the right side of the rule.  

    • How to delete a Visitor Routing Rule?

      To delete a rule, click on the X symbol in the right side of the rule.