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User Attended Chats Report
Below you have access to another report, User Attended Chats, which displays the total visitors an user interacted with by department, and breaks down an user’s interactions with visitors by category—attended online (Green), closed (Yellow), and ...
What is My Chats?
In the My Chats view, you can see all your active chats with visitors. When you are engaged in more than one chat at the same time, the chat window neatly organizes your active chats into tabs. If you are on another page in your SalesIQ, you will ...
What is a Chat Monitor?
Chat Monitor allows you to oversee the chat conversation between the agent and the visitor. Using which you can supervise and coach your agents, and you can also specify the type of chat conversation which you would like to monitor.
Responding to Visitor Replied Chats
On receiving a reply from a visitor, the proactive chat window displays a message “Visitor has replied to this chat” with a continue button. A click on the “continue” button will open the chat tab to respond back.
How to add a Chat Monitor?
To add a chat monitor, do the following: In Settings, select the Automation section and click on the Chat Monitor tab. Now click on the Add button to set-up a new chat monitor. In the Choose a Type, select a type you would like to monitor. Click on ...