Your Status

Your Status

Like other chat programs you are already familiar with, in SalesIQ you have a status. In SalesIQ your status controls your availability to chat with customers.

 

There are two statuses:

  1. Green: Available. You are online and ready to chat with customers.
  2. Red: Away. You are busy and don't want to be interrupted. While you still see incoming chat requests on your dashboard, and have the ability to answer them, if all you and all other logged in agents are unavailable customers will see your offline embed.

Set your chat status from the top right hand corner of your Support screen, where you will see a green or red bar under your account name. To change your status, click your username and from the drop-down menu you will see Available (with a green check mark) or Busy (with a red X), click the icon you see to switch yourself to the other status. 

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