FAQs
Why are some of my contacts moved to DO NOT MAIL status once unsubscribed from my list?
Since the imported contacts are not double opt-in contacts, Email marketing will immediately move them to DO NOT MAIL list, if they unsubscribe.
How do I increase my subscription rate?
Email marketing provides you with a signup form for each public list. You can embed this form on your website to for new subscribers to signup. You can also customize this signup form according to your needs.
How do I increase my subscription rate?
Email marketing provides you with a signup form for each public list. You can embed this form on your website to for new subscribers to signup. You can also customize this signup form according to your needs.
Can I merge two or more email lists?
Yes, you can merge multiple lists to an existing list or create a new list from the merged ones.
How do I create and use segments?
Email marketing allows you to segment your mailing list based on predefined or custom fields like country, gender, age, etc. You can combine multiple conditions to create segments.
How can I search for an email address across all of my email lists?
We provide an option to search contacts across all your lists, so you can easily filter out the needed contacts for further action.
When will an awaiting contact turn active?
We send a confirmation link to the email address provided for double opt-in confirmation. Clicking the confirmation link will turn the contact active.
What does an awaiting contact mean?
Subscribers who opt-in for your email list through the signup form, but are yet to confirm subscription is an awaiting contact.
How do I add a subscription form to my website?
Copy the URL of your email list signup form we provide in the signup form page and use it as the source of an iframe which you embedded on your website or copy the code of a signup button or form and embed on your website.
I don't have a email list. How do I build a new one?
Create a new one in Email marketing. Embed its signup form in your website. Your website visitors can opt-in to your mailing list and their addresses are automatically added into your email list. Trade shows, conferences, business meets, etc., ...
I have my contacts list in my email client like Microsoft Outlook or Thunderbird, how do I use it in my email marketing Account?
Export your contacts folder or address book to a text file and import it in Email marketing.
Can I use an email list, which I rent or purchased recently?
No, you can use only permission-based email lists in Email marketing.
What are the different error possibilities while posting?
Cases of error are most likely NIL. But, if there are any, it would be a case of overload capacity in the media or you have revoked permission for our app. During overload cases, we would ourselves re-post your email marketing.
Can I analyze the level of engagement from my social email marketing?
Yes, our social stats section tracks what happens to your post - Likes, Tweets, Comments and Shared stats. So, once your campaign is shared on social platforms you can keep track of what happened.
Does the post happen as email marketing or the profile owner?
We're here to help you market you and your business. Hence, we post all your campaigns as only you. To be exact, your fans/friends will view the update from you and not email marketing.
How often can I post a social email marketing?
We don't restrict you on the number of email marketing you can post on social campaigns. Social email marketing posts are unlimited.
If both A & B scores equally - who will be the winner for the resulting email marketing?
We will extend the test time by half an hour and recheck results. By chance, if the result remains the same, we will send you an email and change the testing type to manual. After which, you can manually decide the winner.
After sending an A/B campaign, can I decide the winner manually before the email marketing is sent to the resulting winner?
Yes, you can manually select the winner and send your email marketing to the winner.
Do I have to manually select unopened subscribers from a email marketing?
We'll do the job of consolidating unopened subscribers of a campaign while you can concentrate on improving your campaign quality.
What is a chain email marketing and how does it help?
A chain email marketing is a process where you create a better-designed campaign to unopened subscribers of a particular campaign. It helps you with more number of opens, clicks and reach.
I've another email address that has to be used as the sender address. How do I use other email addresses?
You will have to verify respective email addresses to successfully use them as your sender address.
I am sending out bulk emails, but my subscribers should feel it personalized?
You can use merge tags to personalize your email by addressing your subscribers with their First Name, Last Name and more.
I am not a designer by profession, yet I need to send out an email campaign. Can I use Email Marketing?
Yes, of course. Email campaigns using Email Marketing isn't rocket science. With the help of our templates and editor, learn to configure and design your content. There's no HTML knowledge needed.
What are the modules in Client management system I can sync my contacts from?
You can sync contacts from the Contacts and Leads module. You can also sync contacts from respective custom views.
What does a Do Not Mail contact mean?
Contacts who mark your email Spam or unsubscribe from your mailers are Do Not Mail contacts. Email Marketing provides an additional link to block themselves in the unsubscribe page.
How do I know if there are any bounces received from my email marketing?
We provide a separate report for bounces to each campaign you sent. You can also see the list of bounced contacts across your list through our predefined filters.
Will I receive bounce emails for email addresses, which recently got invalid?
No, Email marketing will receive all the bounces on behalf of your organization. We’ll automatically remove those email addresses from your email list. We flag them separately to protect you from sending any future campaign to those addresses.
Am I allowed to move an unsubscribed contact back to subscribe status?
No, Email marketing doesn't allow adding unsubscribed contacts back to the list. The only way left is, your contact subscribing back to your lists through an opt-in confirmation.
How can I reduce my unsubscribe rate?
Primary reason could be that you are not sending the right information to your audience. For example, you may be sending discount coupons or other offers to subscribers who already purchased your product, but they might actually be interested in ...
How do I keep track if of unsubscribes?
Email Marketing , provides a separate report for unsubscribes in each email you sent. You can also see the list of unsubscribed contacts across your list through our predefined filters.
How do subscribers unsubscribe?
We strictly ensure all your emails include an unsubscribe link in the footer. Your subscribers can safely unsubscribe from your list in just one-click.
I have multiple email lists in my account, is it possible to use a separate signup form for each?
Yes, email marketing provides you with a signup form for each list you create (provided the lists allows subscription through your signup form or the subscribe link in your email footer) . You can also customize your signup form to match your website ...
I have my own email list as a file, how do I import it into my Email marketing Account?
Email marketing supports CSV, XLS and XLSX format. Browse to where the file is on your computer and start importing, our import wizard will guide you to do the rest.
What is A/B Test Email marketing?
A/B Test is a process where you test in real time, which Email marketing receives a higher click rate between two Email marketing. The test can be based on marketing content, subject and sender address.
What is a email marketing and how does it help?
A chain email marketing is a process where you create a better-designed campaign to unopened subscribers of a particular campaign. It helps you with more number of opens, clicks and reach.
How can I make sure my emails are not considered Spam?
All emails that are sent using email marketing are recognized with a Domain Key Signature. We're recognized and white listed with all the IP's.
Can I use email marketing to send bulk emails to contacts I don't know?
No, we don't give way to spamming. We have not designed our tool for spamming. It is strictly, ONLY to send emails to your subscribers who opt-in for your newsletters, to any permission-based list, to your customers, colleagues, staff and students or ...
What can Email Marketing be used for?
Email Marketing, a must use marketing service for businesses of all sizes and segments. Email Marketing can be used to send designer newsletters, announcements, product releases, updates and more. We not only improve your rapport with existing ...
Can I make changes to my email marketing content after it has been reviewed? After it has been sent?
Even if a email marketing has been reviewed, you can still edit it but once a email marketing has been sent, you will need to clone it to use the content again. If you see yourself using a particular email marketing content frequently, then save the ...
I have used Merge Tags in my email content but these do not work in Test Emails. Why?
In the test email the Merge tags used, or header and footer links, will not work. To check the working of the merge tags: Create a test list and add your email id added it. Send the campaign email to this list and then check the working of the merge ...
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