FAQs
How to access the My Chats view from other pages?
To access my chat from other pages, just click on the My Chats tab in the left-hand navigation of your SalesIQ. Here in the Chats window you engage with your customers in live chats, where you can also send those visitors files and links, transfer ...
What is My Chats?
In the My Chats view, you can see all your active chats with visitors. When you are engaged in more than one chat at the same time, the chat window neatly organizes your active chats into tabs. If you are on another page in your SalesIQ, you will ...
How to Answer the Chat in Gmail?
Now when the visitor initiates a chat, you will receive it through one of the bot. Type “Y” in the messaging area and hit Enter to accept the chat.
How to delete a Chat Monitor?
To delete a chat monitor, click on the Delete button under the Actions section.
Who can Monitor Chats?
Role Can Monitor Administrator Supervisor and Associate Supervisor Associate Associate None
How to add a Chat Monitor?
To add a chat monitor, do the following: In Settings, select the Automation section and click on the Chat Monitor tab. Now click on the Add button to set-up a new chat monitor. In the Choose a Type, select a type you would like to monitor. Click on ...
What is a Chat Monitor?
Chat Monitor allows you to oversee the chat conversation between the agent and the visitor. Using which you can supervise and coach your agents, and you can also specify the type of chat conversation which you would like to monitor.
How to Create a Chat Widget?
Chat Widget play an important role in chat generation. The better and more visible your chat widget is, the more visitor will use it to start a chat. Your SalesIQ is now up and running, your customers are still visiting your website. Think of chat ...
What browsers does Visitor tracking & Live Chat work best with?
For best results, we recommend using Chrome (22+), Safari (5+), Firefox (16+) or Internet Explorer (9+).
Can I keep spammers and harassers out of my chats?
We built Visitor tracking & Live chat to connect you with your customers and prospective customers, not spam bots or those hell-bent on harassing. We give you the power to block both directly from their IP address so they will no longer abuse your ...
What features are available in Visitor Tracking & Live Chat ?
Engineered from scratch to be the small business live customer support solution, Visitor Tracking & Live Chat comes chocked-full of powerful features that will launch your customer support into the stratosphere. Visitor Tracking & Live Chat enables ...
Can I customize my chat window?
Of course you can, in fact customize every last detail. We want your Visitor Tracking & Live Chat to be uniquely yours, so we made customizing your chat buttons and windows ridiculously straight-forward. You can even upload your own custom CSS coding ...
Why chat widget goes offline?
The chat widget on your website helps you to connect with your visitors via chat. If the chat widget is hidden or grayed out, the visitor will not be able to reach you for help. Here are some common reasons why chat widget goes offline on your ...