FAQs
Where should I change my Time Zone?
If the mail shows a wrong time, it means that you need to verify your Time-zone settings. Click Settings >> General >> Timezone/ Date Format Choose the correct Time Zone from the dropdown box.Click Save
I want to open the compose editor in new window each time. How do I do that?
You can set the default behavior of opening compose editor in Settings page. You can set to open in new window or new tab.
How should I change the label display settings in the Mail listing?
In the Mail listing tab, you can choose to display the name of the label or just the small colored icon indicating the label applied to the mail. To set this, choose ‘Display Label Name’ or ‘Display only icon’ for the Label Display behavior in the ...
My filters don’t seem to work? How do I make it work?
Check if the filters are all enabled. If all filters are enabled, check the order of filters. Order of the filters is very important for the filters to work the way you want.
What is filter order? Why is it important?
When you have set multiple filters set, the filters are executed in the order they are placed.When a message satisfies the conditions of a particular filter, the rest of the filters are skipped. Hence the order of the filters is important for them to ...
I have created a filter. How to use it on the existing email messages in my Inbox?
You can apply any filter on the existing messages in the Mailbox also. Select the filters and click Run Through filters in the settings page. You will be prompted to specify the folder on which you want to apply the filter. To apply filters on ...
I want to choose a fixed format for my outgoing mails. Can I specify the settings?
You can set a default behavior for your Outgoing mails by specifying the Font family and Font size in the Composer settings.
How do I enable Outbox?
You can enable Outbox from the ‘Composer’ page from the Mail Settings section.
How do I skip Outbox, when I have enabled it?
You can press the button ‘Send Immediately’ to skip the Outbox, if configured.
How can I view all my mails, irrespective of the folders they are placed?
Select ‘All Messages’ from ‘Views’ to view all mail in all the folders
Can I request Read receipt in E-Mail?
When you compose a message, click on the checkbox ‘Ask Receipt’ before you send the message. If the recipient accepts to ‘notify’ sender, you will receive a notification email.
How can I fetch mails from my other accounts in Client management system?
You can add your other (external) accounts as POP accounts in Client management system, if your other mail servers support POP Access. Steps to Add POP Accounts To add your other POP Mail accounts in E-mail, you need to check whether your Mail ...
How to Spell check my composed messages?
To spell check the text in the composer beforesending click on the spell check icon. The wrongly spelled words will be highlighted Right Click the words. Spelling suggestions will beshown. You can choose the correct spelling from the list
How long should I wait, before I get the imported emails in my mailbox?
After a successful import of the files, it will take at least an hour of time for the emails to be populated in your Inbox.
What would be the format of migrated mails?
The email will be in .eml format in a compressed zip file.
Can I choose a particular mail to migrate?
To save only a particular email, you can click the Save icon in the message reading pane. The currently open email will be saved in ‘HTML’ format.
How do I insert my company/ business logo in my signature?
You can have your Company Logo as GIF/ JPEG/ PNG images and insert them in your Signatures.
I am receiving an alert that my mails could not be imported. Why?
Emails need to be in the RFC specified format to be imported successfully. If there are any non-standard emails, those emails will not be imported in E-Mail.
I can send emails but not able to receive emails.
You can send emails once the accounts have been created. However, to receive emails, you need to change the MX records of your domain's DNS. General Instructions to change the MX records Follow the steps below to change the MX records for your ...
Add recipients to my address book automatically
You can choose to add your recipients in an email to your contacts automatically By default, the recipients will not get added to your Contacts. You can change the Compose Settings to add the recipients automatically to the contacts and address ...
What is meant by Auto response interval?
Auto response Interval refers to the interval in no. of days between two subsequent auto-responses that can be sent to the same person.
How do I sort my messages based on Size?
By default, the mail is sorted in the order of Date. Click on the column headers Size to sort the message list in that order. The small black triangle next to the sort parameter indicates the Ascending/ Descending order of sorting.
How should I change the label display settings in the Mail listing?
In the Mail listing tab, you can choose to display the name of the label or just the small colored icon indicating the label applied to the mail. To set this, choose ‘Display Label Name’ or ‘Display only icon’ for the Label Display behavior in the ...
How to sort the labels?
To sort, you can drag and drop the labels to the desired order.
How to change the color of the labels?
To change the color of the labels click on the small rectangle next to the label name. A color palette opens, from which you can choose the desired color.
Some authentic messages appear in my spam.
The sender may be using a different IP address to send email, other than the permitted range for his domain. Even in such a case, the message might land in spam, when you find authentic messages landing in spam, add the sender or the domain to your ...
Spam messages appear in my Inbox.
Select the messages that are ‘Spam’ and select Mark as spam to mark a bulk of email as spam. To mark a single message as Spam, click the Spam icon across the list.If you find that you receive spam consistently from a particular email address, add ...
My Outbox shows a number. What does that mean?
Sometimes the messages scheduled to send may remain unsent due to some errors. In such case, the Outbox will display the error messages with a red warning icon.To send them, open the Outbox, select those messages and click Send Immediately. If the ...
How can I rename my folders?
You can double click on the folder name to rename it or you can right click on the folder and choose rename.
How can I sort my folders?
You can sort your folders by alphabetical order or by the order of your preference. The option to choose the preferred method is available in the Folder Settings.
How do I add contacts to Address Book?
Click on the Address book and select the required contacts from the list and insert in To/ Cc/ Bcc based on your requirement. You can also search for a contact inside Address book. When you send emails, the email addresses are automatically added to ...
How can I view all the flagged mails, irrespective of the folders they are placed?
Select ‘Flagged’ from ‘Views’ to view all mail in all the folders. To view flagged emails from a particular folder, Click 'View All drop down' and select 'Flagged' from the list.
How can I view all my mails, irrespective of the folders they are placed?
Select ‘All Messages’ from ‘Views’ to view all mail in all the folders.
Where can I view all the unread mail?
Select Unread from ‘Views’ to view all unread mail from all the folders. To view unread emails from a particular folder, Click 'View All drop down' and select 'Unread' from the list.
How can search for mails based on different parameters?
Specify the text to search in the text box and select the parameter from the drop down near Search box.
How do I send attachments in Google Docs account?
You can add your files saved in Google Docs as attachment in E-Mail. Click on the button ‘Google Docs’ to choose a file saved in your Google docs account as attachment to your email.
How do I add my attachments to Document management?
You can add your files saved in Document management as attachment in E-Mail. Click on the button ‘Document management’ to choose a file saved in your Document management account or even a file shared to you via Document management as attachment to ...
How can I send mail from another mail address?
You can add ‘Custom from’ Addresses to send mail from other email addresses. If you add an email account as ‘Custom From’, a verification code will be sent to the account. Once you verify the account in client management system, you can select the ...
How can I set my composing language?
You can set the composing language by choosing the language from the drop down box next to the Spell Check Icon. However, you can compose in the language of your choice, if your system and keyboard settings support the language or alternatively, you ...
How can I set encoding for my outgoing message?
You can set an encoding for Outgoing message from the Settings page. In the Mail Settings locate compose options and you can set a default encoding for your outgoing messages.
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