Blocking Spammers and Harassers from their Source

Blocking Spammers and Harassers from their Source

Sadly, not everyone who initiates a live chat with your SalesIQ will be a customer or interested visitor. Sometimes you will find spammers or other harassing personalities will attempt to annoy you by conducting non-genuine live chats with your agents.

When you encounter these problem visitors, we want to ensure they don’t ever waste another second of your valuable time. Cut them off by blocking their IP address from initiating future chat requests. Both administrators and agents have the power to blacklist a specific IP address, while an administrator must approve an agent’s action first.

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