How do I sort my messages based on Size?
By default, the mail is sorted in the order of Date. Click on the column headers Size to sort the message list in that order. The small black triangle next to the sort parameter indicates the Ascending/ Descending order of sorting.
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How to sort the labels?
To sort, you can drag and drop the labels to the desired order.
Canned Messages
We designed Visitor tracking & Live chat to give your team the tools it needs to deliver better, more personal customer support to your customers quicker. Because of the on-demand nature of live support chat, you have the ability to handle support ...
How can I sort my folders?
You can sort your folders by alphabetical order or by the order of your preference. The option to choose the preferred method is available in the Folder Settings.
Visitor Based Reports
You are not limited to the Overview section of reports, you can also learn more about your customers and how they interact with your live customer support structure from the Visitors section inside the Reports module. Here you have access to another ...
Department Based Email Settings
Department settings configure the e-mail communications. Your SalesIQ can automatically send, to keep you, your agents, and others in your company informed of important data from your live support chat operation. Go to "Settings". In the "Department" ...