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Repeated Visitors Report
Discover what percentage of your visitors are new customers versus those who are returning again to seek support through your on-demand customer support software.
User Activity Ratio Report
The User activity ratio report lets you view the aggregate time your users spend chatting with visitors against time they sit idle. You can filter this report by department, or view all of your departments together to see the overall activity ratio ...
Visitor Details Report
The first report in the Visitors section, is the Visitor Details report. This report is really three reports in one, as you have the option to run this report and visualize your total visitor interactions by day, by hour or by embed. To switch the ...
Visitor Status Report
The Visitor Status report displays in a bar graph all of your visitors for the defined time of the report—broken down into their status—Attended Online, Attended by E-mail, Closed or Missed. This report displays results for all your departments by ...
Top Users Report
The Top Users report, displays the top three users for the given time period, displaying their profile photo, name, e-mail and the amount of online and offline visitors they attended. You can also see the user’s aggregate rating from visitors. From ...