User Activity Ratio Report
The User activity ratio report lets you view the aggregate time your
users spend chatting with visitors against time they sit idle. You can
filter this report by department, or view all of your departments
together to see the overall activity ratio of your entire live customer
support team.
Related Articles
User Activity Ratio Report
On the right, you will see the User Activity Ratio report, which displays an User’s chat time vs. their idle time for the defined time period.
Visitor Waiting Time Ratio Report
The next report you can view in the Visitors section, is the Visitor Waiting Time ratio, where you can see what percentage of your visitors (and how many visitors that is) wait before an user answers their chat request. The waiting time segments ...
User Activity by Hour
On the left you will see a graph of User Activity by hour. This report lets you see which hours of the day this particular agent is busiest, displaying the number of visitors they both Attended Online and Closed for each hour.
Users Activity Report
The first report in the Users section, is the Users Activity report, which displays all of your user’s vitals in table form. In this report you can view the User Info's like: Total Duration: Time Spent by the user on SalesIQ Total Chats: Number of ...
Users Activity Report
To the right of the Visitor Regions report, you have access to the Users Activity report, which displays the activity of all of your users throughout the day, for the selected time frame. The red line graph tracks the average amount of visitors ...