How to toggle between departments to view records?

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• Departments Usage Report

  Below, you can find the Departments Usage report, where you can compare the visitors each department attended over the selected time period against the amount of support representatives that are in that department.

• Disable the Configured Departments

  You can disable the configured department when it is no longer required or if you would like to freeze it for some time. Click "Settings". In the "Departments" section, click on the department name. Click the "Disable" button on the right top corner.

• Can I search across departments?

  Yes, you can search across departments using global search on the right hand pane of the home page. You can perform a cross department search by selecting "All Department".  For more understanding, refer the image below.

• Defining Departments inside your SalesIQ

  To better organize your Support operation, and maximize the ability to connect with customers, we made it easy to create Departments within your SalesIQ. Add all your customer supporting departments inside SalesIQ, and each Department can have their ...

• Associate a Support Rep with multiple departments.

  You can associate a support agent to multiple departments in Helpdesk. Follow the steps mentioned below:  Goto Setup>Users & Permissions> Users In the Users page, edit a support rep and check the departments they can access under the "Department ...