Can I change the format of the Case Number?

Can I change the format of the Case Number?

No, you cannot change the format of the Case Number. However, you can hide the Case Number field and create a custom field as per your requirements.

To hide fields

  1. Log in to CRM with Administrator's privilege.
  2. Click Setup > Customization > Layouts.
  3. In the Page Layout page, drag and drop the field to the List of Removed Fields section.
  4. Click Save.
To add custom fields
  1. Log in to CRM with Administrator's privilege.
  2. Click Setup > Customization > Fields.
  3. Select a Module from the drop-down list and click New Custom Field.
  4. In the New Custom Field page, do the following:
    • In the Select Field Type section, select the field type.
    • In Provide Field Details section, enter the field related details.
  5. Click Save.

Note: Use the Auto Number field type to generate numbers automatically.

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