Log Calls using Android

Log Calls using Android

After making calls to your customer, you can instantly log your calls.

To log an outgoing call

  1. Go to the module (Leads, Accounts, Contacts, etc.).
  2. Tap a contact to whom you want to make a call.
  3. Tap the phone number to call the contact.
    When the call is completed, you will be asked if you want to log the call.
  4. Tap Yes to log the call.
  5. In the Call Information page enter the call information and tap Save.

To log an incoming call

  1. Answer the incoming call.
    When the call is over, log a call option will be available if the incoming call's phone number is available in your Zoho CRM account.
  2. Tap Yes to log the call.
  3. In the Call Information page enter the call information and tap Save.

To schedule a call for a record

  1. Go to the module (Leads, Accounts, Contacts, etc.).
    You can also go to the Calls module and add the call details. It will be associated to the record that you select.
  2. Tap a record to which you want to add call details. 
    The Related Information will be available in the end.
  3. Tap Calls. The associated call details will be listed.
  4. Tap the Add Record icon to add call details.
  5. In the Call Information page enter the call details and tap Save.

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