User Attended Chats Report
Below you have access to another report, User Attended Chats, which
displays the total visitors an user interacted with by department, and
breaks down an user’s interactions with visitors by category—attended
online (Green), closed (Yellow), and attended by e-mail (Red).
Related Articles
User Activity Ratio Report
The User activity ratio report lets you view the aggregate time your users spend chatting with visitors against time they sit idle. You can filter this report by department, or view all of your departments together to see the overall activity ratio ...
User Rating Report
The last report you can view in the User Performance Report is User Rating. Here you can see how many visitors rated your agent after their live chats, and where the ratings fell on the one-to-five star scale. Each bar represents a star rating your ...
User Activity Ratio Report
On the right, you will see the User Activity Ratio report, which displays an User’s chat time vs. their idle time for the defined time period.
User Performance Report
The user performance section is a robust dashboard that gives you a feel for everything going on throughout your entire Live Customer Support Chat operation. When you enter the Reports module, by clicking My Profile on the left-hand navigation, you ...
Transferring Chats to other Users and Departments
Because you aren’t always the right user to answer a specific question, or you need to take a break or leave for the day, we give you the power to easily transfer an ongoing live chat to another user. To transfer a chat to another User: Inside ...