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Users Rating Report
The next report you can view is the Users Rating report. You can view this report in both Graph and Tabular form. To choose which view you want to display, click either Graph or Tabular at the top-left just above the report’s window. The Graph view ...
User Activity Ratio Report
The User activity ratio report lets you view the aggregate time your users spend chatting with visitors against time they sit idle. You can filter this report by department, or view all of your departments together to see the overall activity ratio ...
User Attended Chats Report
Below you have access to another report, User Attended Chats, which displays the total visitors an user interacted with by department, and breaks down an user’s interactions with visitors by category—attended online (Green), closed (Yellow), and ...
User Activity Ratio Report
On the right, you will see the User Activity Ratio report, which displays an User’s chat time vs. their idle time for the defined time period.
User Performance Report
The user performance section is a robust dashboard that gives you a feel for everything going on throughout your entire Live Customer Support Chat operation. When you enter the Reports module, by clicking My Profile on the left-hand navigation, you ...