User Availability Configuration

User Availability Configuration

SalesIQ allows the administrator to control the user chat activity and the idle timeout

Treat idle users as offline

SalesIQ allows the administrator to control the idle time of an user. This enables the chat widget to go offline after a certain time, when the user is not available leaving the SalesIQ logged in.

    • Related Articles

    • Users Availability Report

      The final report you can view in the Users section, is the Users Availability report. This report also gives you two views (Graph and Tabular). In the Graph view, accessible by clicking Graph at the top-left of the Users Availability report window, ...
    • User Events

      These are the sound notification, which takes place when an user performs an action. Chat Transfer Alert:  the sound that plays to inform you of an incoming chat transfer request from another user. Invitation for Group Support:  the sound notifying ...
    • User Roles

      To help your live chat customer support operation run more smoothly, we give you to power to organize your resources effectively. With the ability to add your team members, and configuring them into one of three roles, you will be able to find the ...
    • User Sessions

      This feature keeps track of all the user sessions for a particular account. Active sessions for the past 7 days are listed in the sessions screen (including the current session) with additional information like Start Time, IP Address, etc. Users have ...
    • User Activity Ratio Report

      The User activity ratio report lets you view the aggregate time your users spend chatting with visitors against time they sit idle. You can filter this report by department, or view all of your departments together to see the overall activity ratio ...