Users Availability Report
The final report you can view in the Users section, is the Users
Availability report. This report also gives you two views (Graph and
Tabular).
In the Graph view, accessible by clicking Graph at the top-left of
the Users Availability report window, you can visualize your user’s
availability across the selected time frame. The graph displays by color
each user’s availability, with the green representing the time they
were available, the red being the time their status was busy, and yellow
representing the time they spent idle inside your SalesIQ. Only
the time an user spends logged intoSalesIQ will be represented on
the graph. Any time they are not logged in will appear blank on the
graph.
By hovering over a particular section in an agent’s availability graph you can see when that specific section began exactly.
Click
Tabular to display a table view by date of each segment of your users’
availability. Here you can see exactly when an agent’s available, busy,
or idle status began, when it ended, and thus how long it lasted.
Because each change of status is a separate entry in the table, this can
become a particularly lengthy report—depending on the defined time
period. You can scroll down to continue viewing the details of your
users’ availability going backward in time until the beginning of your
selected time period.
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