The next report you can view is the Users Rating report. You can view
this report in both Graph and Tabular form. To choose which view you
want to display, click either Graph or Tabular at the top-left just
above the report’s window.
The
Graph view displays a pie graph of your users’ ratings from customers
by star. Hover over each section of the graph to see what rating it
represents and the percentage it makes up.
The Tabular view,
displays a table breaking down all the customer ratings by user. Here
you can see an users total chats for the selected period vs. the total
number of rated chats, and also see how their rated chats break down by
star-rating. At the bottom of the report you can also see the cumulative
totals for your SalesIQ (or selected department).
Related Articles
User Rating Report
The last report you can view in the User Performance Report is User Rating. Here you can see how many visitors rated your agent after their live chats, and where the ratings fell on the one-to-five star scale. Each bar represents a star rating your ...
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