Users’ Performance Report

Users’ Performance Report

Located conveniently inside each agent’s profile page, you can quickly see an agent’s performance report.

To view a particular User’s Performance report:

  1. Click Settings.
  2. In the Users section, click the name of the User you wish to run the performance report for.
  3. In the User’s profile page, scroll down and click Performance Report to display the report.
  4. Change the input data for the reports by clicking the two drop-down menus, one for department filtering, and the other for choosing the time period for the report.
  5. The reports will load automatically.

By default the agent performance report displays an user’s activity across all departments and for the current day—but you can manipulate the input source, either by specifying a particular department, or choosing a different time frame—Yesterday, This Week, Last Week, This month or Last month.

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