The first report in the Users section, is the Users Activity report,
which displays all of your user’s vitals in table form. In this report
you can view the User Info's like:
- Total Duration: Time Spent by the user on SalesIQ
- Total Chats: Number of chats attended by the user
- Chats Owned: The number of chats owned by the user.
- Total Chat Time:Total time spent by the user to attend the chats and answer the queries of the visitors.
- Average Chat Time: Average time spent by the user to complete each chat with the user.
- Linear Chat Time: Average time spent by the user to respond to the visitors.
- Multiple Chat Time: Time spent by the user in multiple chat at the same time.
- Idle Time: Idle time spent by the user in SalesIQ.
- Average Response Time: Average time spent by the user to respond to the visitors.
- Missed Chats: Number of chats missed by the user when available online.
You can also view at the bottom of the report, the cumulative totals for your whole SalesIQ.
You can scroll down and side-to-side if the full report doesn’t fit inside your browser.
Related Articles
Users Activity Report
To the right of the Visitor Regions report, you have access to the Users Activity report, which displays the activity of all of your users throughout the day, for the selected time frame. The red line graph tracks the average amount of visitors ...
User Activity Ratio Report
The User activity ratio report lets you view the aggregate time your users spend chatting with visitors against time they sit idle. You can filter this report by department, or view all of your departments together to see the overall activity ratio ...
User Activity Ratio Report
On the right, you will see the User Activity Ratio report, which displays an User’s chat time vs. their idle time for the defined time period.
Top Users Report
The Top Users report, displays the top three users for the given time period, displaying their profile photo, name, e-mail and the amount of online and offline visitors they attended. You can also see the user’s aggregate rating from visitors. From ...
Users Availability Report
The final report you can view in the Users section, is the Users Availability report. This report also gives you two views (Graph and Tabular). In the Graph view, accessible by clicking Graph at the top-left of the Users Availability report window, ...