Users Activity Report

Users Activity Report

To the right of the Visitor Regions report, you have access to the Users Activity report, which displays the activity of all of your users throughout the day, for the selected time frame. The red line graph tracks the average amount of visitors attended online for each hour of the day, while the blue line tracks the average amount of visitors’ requests that are closed for each hour. This report is a great way to see what hours of the day your customer support operation is the busiest, and make informed decisions about your resource allocation in the future.

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      The first report in the Users section, is the Users Activity report, which displays all of your user’s vitals in table form. In this report you can view the User Info's like: Total Duration: Time Spent by the user on SalesIQ Total Chats: Number of ...

    • User Activity Ratio Report

      The User activity ratio report lets you view the aggregate time your users spend chatting with visitors against time they sit idle. You can filter this report by department, or view all of your departments together to see the overall activity ratio ...

    • User Activity Ratio Report

      On the right, you will see the User Activity Ratio report, which displays an User’s chat time vs. their idle time for the defined time period.

    • Top Users Report

      The Top Users report, displays the top three users for the given time period, displaying their profile photo, name, e-mail and the amount of online and offline visitors they attended. You can also see the user’s aggregate rating from visitors. From ...

    • Users Availability Report

      The final report you can view in the Users section, is the Users Availability report. This report also gives you two views (Graph and Tabular). In the Graph view, accessible by clicking Graph at the top-left of the Users Availability report window, ...