Using Canned Messages During chat

Using Canned Messages During chat

Now that you have crafted some useful canned messages, you need to start using them in chats with customers to save your valuable time.

We gave you quick access to your canned messages, directly above the text window, just to the right of your text formatting buttons. While chatting with a customer, and they send you a message asking you a common question, for example: “How do I reset my password.” You see the message, click Canned Messages knowing your SalesIQ has a password reset message already saved, and then you start typing “password reset,” which brings up your desired message in a flash.

Click the desired message to load it into your text-entry window, and hit Enter to send it to your customer.

 

  • In the view window of a chat, click the "Canned Messages" button, just to the right of the text formatting buttons.
  • Start typing the subject you want to find your canned message for.
  • Once you have located your desired message, click the message to load it into your entry window.
  • Click "Enter" to send your customer the message.

    • Related Articles

    • Using Canned Messages to Initiate the Chat

      SalesIQ allows the agents to use canned messages for initiating a chat. Just type "#" followed by your text in the proactive chat window and see the system suggests canned messages for the text you type. Hit "enter" to select or press "Esc" to ignore ...

    • Using autocomplete in Canned Messages

      SalesIQ provides shortcuts for the agents using canned messages. These are handy during the live chat session.  It can be used for replying a live chat session or while initiating a proactive chat with your website visitor. Just type "#" followed by ...

    • Canned Messages

      We designed Visitor tracking & Live chat to give your team the tools it needs to deliver better, more personal customer support to your customers quicker.  Because of the on-demand nature of live support chat, you have the ability to handle support ...

    • Organizing Canned Messages

      We designed canned messages to save your agents time while chatting with customers, but even if you program an arsenal of helpful replies and instructions in, if the messages are not organized, your agents will be slowed and frustrated trying to find ...

    • How to use Dynamic Text in Canned Messages?

      The canned message is used to store the frequently typing text to save the user time and improve the chat quality. To add the dynamic text in the canned message, do the following: In the Settings-> Canned Message, click on the Add option to create a ...