FAQs
How can I use a Template?
If you want to use a template, please draft the content, apply necessary formatting and click ‘Save Template’. You can use the template any number of times by clicking the template from the templates folder.
What is Outbox Interval or Sending Interval?
The sending interval or the Outbox interval is the time duration in minutes, during which time, the mail will be retained in your Outbox before actually sending.
How to Spell check my composed messages?
To spell check the text in the composer before sending click on the spell check icon.The wrongly spelled words will be highlighted. Right Click the words. Spelling suggestions will be shown.You can choose the correct spelling from the list.
How to insert a hyperlink/ URL in the composer?
To insert a hyperlink click on the link icon in the compose editor tools.In the dialog that opens, mention the url, Tool Tip text for the link and Click OK.
How to view conversations?
The messages which have conversation threads of related messages have a conversation icon denoting the thread of messages.’ Click on the icon to view the entire conversation in a separate tab.
How do I change the number of email displayed in the mail listing pane?
Click Settings » Common Settings » My Preferences » Customize Layout. Choose the preferred ‘Number of messages listed per page’ from the drop down.
Can I create Distribution Lists in E- Mail?
E-Mail supports Categories in Client management system contacts where you can add different contacts to categories. These categories can be picked from the address book when you send an email. If you are hosting your domain with Client management ...
What are the options available for Customization ?
You can customize by adding Logo to your business account. On adding Logo, when the members of your Organization log in to their respective email accounts, the Logo added by you will be reflected across their accounts. You can also use the CNAME ...
How can I add shared contacts for the Organization, so that all members of my Organization, have access to it in their Address books.
When you login as a Super Administrator to Client management system, you will have the permission to Add, Edit or Delete Shared Contacts.
I am planning to migrate my users from GApps hosted account to Client management system. Is it possible to migrate without loss of any data?
You can start the migration after you point the MX Records to Client management system. After you complete the steps mentioned in the Mail Hosting process, and start receiving emails in Client management system, you can schedule migration for users ...
Operation restricted due to excessive usage. Why do I see this message?
In Mail, when you do lot of operations (like deleting mails one by one or opening lot of mails quickly) within a small h2 of time, you will get the error "Operation restricted due to excessive usage". It will get unblocked automatically after 30 ...
What are Archive folders and how it affects my storage?
Archive folders archive the old mail based on the settings to ensure a better user experience. Archive saves certain storage space and makes the tasks like search, run through filter etc faster and more effective.
Currently I use an email provider with whom I have a lot of emails classified as folders. Is there a way to migrate those emails into my mail account, in case I switch my hosting to you?
In case your Email Provider allows IMAP Access of your accounts in the existing server, you can do an IMAP Migration to migrate in your entire set of emails to the corresponding accounts in Mail using the Migration Tool in the Admin Console.
My Email Forwarding has been disabled automatically. Why ?
Email Forwarding will be automatically disabled due to any of the below reasons When there is a Permanent failure when delivering Email to the forwarded Email Address When there are more than 10 Temporary failures when delivering Email to the ...
I have not received verification mail for email forwarding.
Verify the email address you have provided. Click Resend verification to send another verification email. Search the Spam or Junk folders of the other email account, to check if the mail has landed there by mistake. Check whether your Mail Server has ...
I have enabled Email Forwarding but I am not receiving mails in my forwarded address.
Email forwarding is a two step process. Step 1: You add the email address to which you want to forward the email you receive in mail account. Step 2: An automated email with a verification link will be sent to the specified email address. Once you ...
What is Vacation-Response?
Vacation-Response is the automated email response that is being sent to someone instantaneously as their email reaches your mailbox. You can define the recipients, period during which the vacation response should be active, the interval between ...
Can I insert images in my signature?
You can insert images in the format GIF/ JPEG/ PNG, from your desktop or from a website URL in your Signatures.
Can I use richly Formatted Signatures?
You can add richly formatted signatures to your outgoing emails and associate different signatures with different ‘From’ addresses. The option to insert ‘Signatures’ is in the ‘Signatures’ section of the Mail Settings page.
What is Outbox?
Outbox is a very useful feature in Mail, by which you can hold your email for a predefined duration of time in minutes, before you actually send out the email. This gives you a safe buffer in which you can make some minor changes to the mail you just ...
How can I set my preferences to view only the Subject of the message in the listing?
You can choose to View only subject or View with Summary in the Settings.
Are my attachments scanned for Virus automatically?
Mail uses Clam AV for advanced Virus protection. Incoming and Outgoing email and attachments are scanned for Virus. If any attachment is found to be virus infected, it cannot be attached to the email.
Do you have any keyboard shortcuts for commonly used tasks?
Mail supports Keyboard shortcuts for key savvy users. You can enable Keyboard Shortcuts in the Mail Settings page. If you are just comfortable using mouse and do not need keyboard shortcuts, you have an option to disable Keyboard shortcuts . Click ...
Spam mails come into my Inbox. How can I stop them?
Mail, has self learning Spam mechanism. Hence instead of directly deleting the spam,select the spam messages, Click ‘Mark As’ and select ‘Spam’. Further if you find that a particular email address or domain always sends you spam, add the email ...
How do I change my Display Name?
Click Settings » Mail » Send Mail As » Edit the From Address for which you want to change the display name. Type in the preferred Display Name in the Display Name section. Click Save.
Can I request Read receipt in Mail?
When you compose a message, click on the checkbox ‘Ask Receipt’ before you send the message. When the recipient opens the email, based on the email client he uses, the recipient will get a notification of the Request Read receipt. If the recipient ...