Attending the Waiting Visitors Chat
There are instances for a visitor to initiate a chat, while they have
been tracked in. The proactive chat window displays a “pick up” button,
while the visitor action in tile changes to "Waiting". A click on the
"pick up" button will open the chat tab ensuring the visitor chat is
attended.
Related Articles
Using Your Visitor tracking & Live chat Visitors Module
In Visitor tracking & Live chat, the Visitors module is where all the action happens. This module is home base for your Visitor tracking & Live chat, and if you click the Visitor tracking & Live chat logo in the top left corner of the dashboard you ...
Visitor Waiting Time Report
Below the Visitor Detail report, you will find the Visitor Waiting Time report. This report also has three separate views (Day, Hours and Embed), which you choose by clicking the view you want from the top left, just above the report’s box. Let’s ...
Visitor Waiting Time Ratio Report
The next report you can view in the Visitors section, is the Visitor Waiting Time ratio, where you can see what percentage of your visitors (and how many visitors that is) wait before an user answers their chat request. The waiting time segments ...
Configuring Waiting Time for Embeds
When a customer clicks to connect with you through one your embeds, you can configure the amount of time your users have to answer and initiate a new chat from an incoming chat request. If an user doesn’t answer the chat request in the pre-defined ...
Cold Visitors
The visitors who don't fall under any category will be listed under the Cold visitors tab. In cold visitors the following visitor information is displayed: Name/Random ID of the visitor (The star above the Name/Random ID denotes the repeated visitor) ...