How to add a Chat Monitor?
To add a chat monitor, do the following:
In Settings, select the Automation section and click on the Chat Monitor tab.
Now click on the Add button to set-up a new chat monitor.
In the Choose a Type, select a type you would like to monitor.
Click on the Save button to register changes. You can view the added chat monitors listed in the Chat Monitor section.
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What is a Chat Monitor?
Chat Monitor allows you to oversee the chat conversation between the agent and the visitor. Using which you can supervise and coach your agents, and you can also specify the type of chat conversation which you would like to monitor.
Example of how to Monitor a Chat
After adding the chat monitor, if the chosen agent chats with the visitor then you will be able to oversee the conversation of the agent in the monitoring mode. You can also suggest him ideas through the internal chat. If required, you can also ...
How to delete a Chat Monitor?
To delete a chat monitor, click on the Delete button under the Actions section.
Add Tracking and Live Chat Code to Your Websites
Add Tracking and Live Chat Code to Your Websites The SalesIQ code will appear in the SalesIQ welcome page. You (or your webmaster) have to "Copy" the code from the welcome page. You will have two types of code on the welcome page, the Visitor ...
Who can Monitor Chats?
Role Can Monitor Administrator Supervisor and Associate Supervisor Associate Associate None