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How to add a Chat Monitor?
To add a chat monitor, do the following: In Settings, select the Automation section and click on the Chat Monitor tab. Now click on the Add button to set-up a new chat monitor. In the Choose a Type, select a type you would like to monitor. Click on ...
How to delete a Chat Monitor?
To delete a chat monitor, click on the Delete button under the Actions section.
Example of how to Monitor a Chat
After adding the chat monitor, if the chosen agent chats with the visitor then you will be able to oversee the conversation of the agent in the monitoring mode. You can also suggest him ideas through the internal chat. If required, you can also ...
Who can Monitor Chats?
Role Can Monitor Administrator Supervisor and Associate Supervisor Associate Associate None
Types of Chat Monitors
User Name : If you want to monitor all the conversation of a specific agent with the visitor, then select the name of the agent from the User Name drop-down that is populated with the list of available agents. IP Address : If you want to monitor ...