How to delete a Chat Monitor?

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• What is a Chat Monitor?

  Chat Monitor allows you to oversee the chat conversation between the agent and the visitor. Using which you can supervise and coach your agents, and you can also specify the type of chat conversation which you would like to monitor.

• How to add a Chat Monitor?

  To add a chat monitor, do the following: In Settings, select the Automation section and click on the Chat Monitor tab. Now click on the Add button to set-up a new chat monitor. In the Choose a Type, select a type you would like to monitor. Click on ...

• Example of how to Monitor a Chat

  After adding the chat monitor, if the chosen agent chats with the visitor then you will be able to oversee the conversation of the agent in the monitoring mode. You can also suggest him ideas through the internal chat.   If required, you can also ...

• Who can Monitor Chats?

  Role Can Monitor Administrator Supervisor and Associate Supervisor Associate Associate None

• Signature Chat

  Make a way for your customers to chat with you from the Emails you send. Pass on your communication channels of your Mailing address, Contact number to your Email recipient. Get ready to feel the difference with fine tuned Visitor tracking and live ...