Responding to Visitor Replied Chats
On receiving a reply from a visitor, the proactive chat window displays a
message “Visitor has replied to this chat” with a continue button. A
click on the “continue” button will open the chat tab to respond back.
Related Articles
User Attended Chats Report
Below you have access to another report, User Attended Chats, which displays the total visitors an user interacted with by department, and breaks down an user’s interactions with visitors by category—attended online (Green), closed (Yellow), and ...
Who can Monitor Chats?
Role Can Monitor Administrator Supervisor and Associate Supervisor Associate Associate None
What is My Chats?
In the My Chats view, you can see all your active chats with visitors. When you are engaged in more than one chat at the same time, the chat window neatly organizes your active chats into tabs. If you are on another page in your SalesIQ, you will ...
Transferring Chats to other Users and Departments
Because you aren’t always the right user to answer a specific question, or you need to take a break or leave for the day, we give you the power to easily transfer an ongoing live chat to another user. To transfer a chat to another User: Inside ...
Visitor History
Wouldn’t it be great to observe the visitor’s visit-specific data such as which type of visitor visit your website, when they visited your site and how they reached your website? Visitor History is designed to help you find out more information about ...